Been a bit busy looking for a new job. I have several interviews this week! Yay! Today I went to wal-mart to pick up something for dinner. I purchased a 48 pack of Lipton tea bags. Only way to make southern style sweet tea! I got home and my tea wasn't in the bags. I called the store and was transferred to customer service. No answer call was picked up by the person that answered and transferred back to CS desk. after about 8 rings, Debbie answered. Told me she would check and placed me on hold. At this point it is 5 mins into the call. at 8 mins I decided to drive to the store. No way I could get there before she checked right? WRONG! I parked, walked to the tea/coffee isle, got my tea, walked to customer service. No customers there so not busy, Debbie was behind the counter standing next to the phone and unpacking what looked like book bags. She noticed the tea in my hand and I'm sure recognized the accent since it isn't the norm here. I asked for a manager. She said yes can I help you. I sad YES you can you can pick up the damn phone when you place someone on hold. I have my cell phone in hand still connected and waiting for her to answer it.She tells me. Oh the phone is broke it won't let me answer it...LOL at this point I am Irate. GET ME A MANAGER. She knocks on a door, no one comes out. she acts like she is walking around to just up front to find someone. at this point 3 or 4 people have gotten in line but I am in NO mood to say wait on them. Hell I had been waiting over 20 mins on the phone. Assistant manager comes out. I had her the phone that shows 23 mins and tell her that the other end is walmart where I was on hold and still holding, drove to the store got my item and went to the desk and was still on hold. I advised her that a customer should NEVER be treated as such, that if the Customer service (I use that loosely) can't answer when a customer is ON HOLD then she should get someone to do it for her. They never even checked my receipt. I handed her my tea, she bagged it and I left. I was steaming mad. Made a complaint to Walmart Corp but don't expect to hear back from them. Never do. #confessionsofafedupconsumer #walmartsucks #whathappenedtocustomerservice #customerserviceisdeadinAmerica
The Angry ConsumerWho is the Angry Consumer? It is US. Shoppers that spend our money and are treated poorly or cheated out of what we work hard for. Here we rant and rave and share our views. Archives
August 2014
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